The Airport Operations Diploma Program is designed to expose participants to all the facets of activities associated with an airport from airside operations and landside to terminal operations and equip them with key knowledge and tools necessary to proactively address the essential operational and business needs of 21st-century airports.
The course will benefit various airport and ground handling employees and other airport service providers such as:
A broad understanding of airside operations at an airport including the various components of Airside Operations and how these components interact with each other to form an operational system.
• The knowledge to optimize airport terminal and landside operations and provide a positive passenger experience in harmony with security requirements and revenue-generating activities.
• An understanding of airport business operations including economic and regulatory principles, how airports are organized, and the process of strategic, master, and operations planning.
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